Payment

Payment is due immediately, with a 5-day grace period from the invoice issue date. Blankets and other items will be delivered upon receipt of payment. Equine Laundry LLC must be notified within the grace period if payment is expected to be delayed.

 

Order Forms

Order forms must be placed inside the corresponding item’s bag. Bags with taped, stapled, pinned, or missing forms will incur a $5 fee per item unless otherwise approved. Waterproofing and repairs require written client approval.

 

Laundering

All items are washed before waterproofing or repairs — no exceptions. All items receive two wash cycles; in rare cases, heavily soiled items may require a third cycle, which incurs a $10 fee. Laundering is considered normal wear and tear; Equine Laundry LLC is not liable for pre-existing damage, reasonable wear, fading, discoloration, or damage that may occur or worsen.

 

Waterproofing

Waterproofing treatments are applied according to manufacturer instructions to enhance protection and maintain breathability. Treatments — including Nikwax Rug Proof — do not guarantee full waterproofing in heavy rain. Effectiveness depends on the age, condition, and quality of the blanket fabric, and results may vary. Clients acknowledge that full restoration or complete waterproofing is not guaranteed. Equine Laundry LLC is not responsible for waterproof failures.

 

Repairs

Repair quotes are not provided. By initialing the repair box, clients authorize up to $50 in repairs per item. If costs are expected to exceed $50, the client will be contacted; no additional work proceeds without approval. Clients acknowledge that full restoration is not guaranteed.

 

Order Processing / Liability

Orders are processed in the order received; rush orders are not provided. Turnaround time may vary due to weather, routing, or batching. Equine Laundry LLC is not responsible for lost, stolen, or damaged items outside of our possession and not within our laundering facility.

 

Abandoned Items / 30-Day Policy

Items not delivered or picked up within 30 days of the invoice due date are considered abandoned, to the extent permitted by Michigan law, regardless of payment status. After this period, Equine Laundry LLC has no obligation to store or deliver such items and may handle or dispose of them at its discretion. If any items remain available, clients must retrieve them from the laundering facility as delivery will not be provided after 30 days. Clients acknowledge that storage beyond the 30-day period is not guaranteed and failure to retrieve items may result in permanent loss.

 

By using our services, you acknowledge that you have read and agree to the listed policies. Liability is limited to the cost of the individual service provided. Equine Laundry LLC reserves the right to refuse service at our discretion, provided such refusal complies with applicable laws and regulations.